Account and billing

Heylio replied on its own and the customer didn't write back for 72 hours. If a human takes over the conversation, it doesn't count. If you disagree, you dispute it in one click.

On the Free, Starter or Growth plan, Heylio pauses and warns you beforehand: you reply by hand, change plan or, outside Shopify, add a pack. On the Scale plan, Heylio does not pause.

Yes. There is no commitment. Shopify stores pay on their Shopify invoice (plans in US dollars), others by card (in euros).

Two plans: Free, with no subscription: 1 published size chart, and the size table on your product pages (the button then reads “Size chart”); no size recommendation, no “Choose size” and no learning from HeyReturn returns; HeyFit, all included: unlimited size charts, size recommendations, “Choose size” and learning from returns — €19 per month if Shopify bills your store in euros, $19 (US dollars) per month otherwise, with a 14-day free trial. The subscription is billed by Shopify, on your Shopify bill: HeyFit never sees your payment method. The trial applies once per store: after a reinstall, it picks up where it left off.

With the “Upgrade to HeyFit” button, in the banner at the top of the pages, in Settings or wherever a feature is reserved for HeyFit: Shopify shows you the plan, which you approve. Only an owner or an administrator can activate it. Without an active subscription or running trial, your store is on the Free plan: only your first size chart stays published, as a size table. Your other size charts are never deleted: they are kept, not shown, and come back as soon as you upgrade to HeyFit. A store that was already using HeyFit before October 9, 2026 keeps it without a subscription until November 9, 2026.

Uninstall HeyFit from the Shopify admin (Settings → Apps and sales channels): Shopify stops the subscription. There is no minimum term.

Roles come from your Heylio account: Owner and Administrator can change everything; Agent can view everything, without changing anything (editing buttons are hidden, and a banner reminds them). Someone who opens HeyFit from the Shopify admin, without a Heylio account, has the Administrator role for that store only.