A portal in your colours
Your colours, your logo, your return reasons, your policy. The customer declares a return in a few clicks.
Heylio Return · returns and exchanges
E-commerce returns, turned into exchanges.
A returns portal in your brand colours, exchanges offered first, a prepaid label created automatically and the refund triggered by your rules. And the sale stays with you.
What Heylio Return does
Everything you need to stop putting up with returns.
Exchanges first
The exchange is offered first, from your stock or catalogue, with an optional store-credit bonus.
Carrier labels
Prepaid Colissimo, Mondial Relay, Chronopost, DPD, UPS, DHL labels… depending on your plan.
Your logistics provider, connected
The return is declared to your warehouse, and you see the item's condition on arrival.
Your rules, no code
Return windows, eligibility, approvals: exchange order, store credit or refund based on your criteria.
Return reasons
Return reasons help you improve your products, your return policy and your NPS.
The journey of a return parcel
A jumper that's too small, and the sale stays with you.
Let's follow Camille's return, in Paris: from the request to the exchange shipped, without your team stepping in.
Camille declares her return in a few clicks
On a portal in your brand colours, she gives the return reason and picks what she wants: an exchange, store credit or a refund.
The label arrives before she's closed the box
The prepaid label is created automatically and sent by email. In France, in Europe and worldwide.
Everyone knows where the parcel is
The parcel is tracked all the way to your warehouse. Camille is kept informed, and your customer service no longer has to answer “where is my return?”.
At the warehouse: open, check, restock
Heylio Return is connected to your logistics provider: you know which item arrived, in what condition and how many, with no re-keying and no emails.
The exchange ships on its own
Item received in good condition: the exchange order goes out automatically. Depending on your rules, it would be store credit or a refund.
More exchanges, fewer refunds
What returns can change.
Example
Benchmarks published by HeyReturn, given as an example: your figures depend on your store and your returns policy.
- 25%of returns turned into exchanges, from your stock or your Shopify catalogue.
- 25 minto handle a return by hand. With Heylio Return, your team no longer has to.
- 3 clicksto approve store credit or a refund, when it isn't already automatic.
Right of withdrawal
A compliant withdrawal journey, without the effort.
In the EU, an online withdrawal journey becomes a legal obligation for online merchants on 19 June 2026. Heylio Return helps you comply.
For the customer: a return that's easy to declare
Your customer declares their withdrawal online, just like a return.
- Online form in your brand colours
- Choice of return reason
- Label created and sent by email
- Time-stamped withdrawal receipt, sent automatically
For you: every withdrawal tracked
A dashboard of requests and how they're handled.
- The details of each request, with the carrier tracking number
- The return reason, to improve your store
- The processing status of each request
Marketplaces
All your marketplace returns, in one place.
One marketplace, one returns process; ten marketplaces, ten processes. Heylio Return is building a connection so your customers get your returns portal, wherever they bought.
The same portal
Your marketplace customer lands on your returns portal, in your brand colours.
Every reason in one place
They say why they're sending the item back: you keep the data.
One label, to your warehouse
The label is created and the item comes back to you, checked on arrival.
Integrations
Connected to your e-commerce stack.
Heylio Return works through your tools' APIs: nothing changes in how you work.
Shopify and PrestaShop
Orders, exchanges, store credit and refunds created in your store.
WooCommerce and Magento
Coming soonReturns from these stores land in Heylio Return.
Carriers
Prepaid labels and tracking: Colissimo, Mondial Relay, Chronopost (Shop2Shop), DHL, bpost…
Logistics providers
The return declared to your warehouse and the item's condition on arrival: Acolyt, Effitrace, Log's, Brain Log…
Customer service and marketing
Zendesk, Gorgias, Klaviyo, Stripe — and Heylio Care, which settles a return request in the conversation.
With the suite
Returns talk to the rest of the suite.
Heylio Care settles a return request in the conversation. Heylio Tracker tracks the return parcel like an outbound one.
Pricing
From €89 excl. VAT a month in self-service, 80 returned items included, then €1 excl. VAT per item. Already a HeyReturn customer, you keep your pricing. With a Heylio Return plan from €89 excl. VAT, Heylio Tracker is free up to 500 parcels a month.
See pricingFrequently asked questions
Before you start.
Which stores?
Shopify and PrestaShop: refunds and store credit are created in your store.
Are HeyReturn and Heylio Return the same thing?
Yes. HeyReturn joins the suite as Heylio Return. Your account, your returns and your portal stay the same.
Does the customer pay for the return?
You decide: free returns, or return fees deducted according to your policy.
Which kinds of returns are handled?
An exchange for another variant in stock, store credit or a refund.
Do I have to change my tools?
No. Heylio Return plugs into the APIs of the tools you already use, without changing how you work.
The Heylio suite
Each product works on its own. Together, they talk.
- Customer service and pre-salesAnswers your customers by chat and email, day and night, and sells on your store.€0.49 excl. VAT per ticket resolved by the AI, less in a packLearn more
- Returns and exchangesA returns portal in your brand colours that turns returns into exchanges.From €89 excl. VAT a month, 80 returned items included
- Parcel trackingA tracking page in your brand colours, alerts before the tickets, claims all the way to the refund.€0.07 excl. VAT per parcel, 500 free a month in a packLearn more
Heylio Return
The simplest returns experience starts here.
We show you Heylio Return on your own returns, then activate it with you in your Heylio account.