Tracking starts on its own
As soon as the order ships in Shopify, the carrier and tracking number are picked up: no data entry.
Heylio Tracker · parcel tracking for Shopify
Every parcel, tracked to the door.
Heylio Tracker tracks your Shopify shipments across 8 carriers, shows your customers a tracking page in your brand colours and helps you recover the money for lost parcels.
What Heylio Tracker does
What's moving, what's stuck.
Eight carriers, one timeline
Colissimo, Chronopost, Mondial Relay, DPD, GLS, UPS, DHL and bpost, translated into nine clear statuses.
A tracking page in your colours
On your store's domain, with your logo, the estimated date, the pickup point and the ordered items.
Alerts before the tickets
No scan for the delay you set, a parcel waiting at the pickup point: you know before your customer.
Claims, all the way to the refund
Lost or late parcel: the file, the evidence, the time left and the claim drafted. You file it, then follow it.
Customer notifications
Notify the customer at every step of the parcel.
How it works
Activated from your account, tracking from the next order.
Activate Heylio Tracker in your Heylio account
Your Shopify store is connected once for the whole suite: shipped orders are tracked automatically, across the 8 carriers.
Style your tracking page
Logo, colours, typography and marketing blocks below the tracking: your customer never leaves your site.
Set your alerts
Choose the no-scan delay that opens an alert, and follow claims from the same screen.
With the suite
One parcel, three products that talk.
Heylio Care answers “where is my order?” with the real parcel status. Heylio Return's returns are tracked by Heylio Tracker: one status, on both sides.
Pricing
€0.07 excl. VAT per parcel, all included. In a pack: €0.05 excl. VAT per parcel and 500 parcels free every month. Free up to 500 parcels with a Heylio Care pack or a Heylio Return plan from €89 excl. VAT.
See pricingFrequently asked questions
Before you start.
Which stores?
Shopify: Heylio Tracker reads your shipments in Shopify, with no data entry.
Are HeyTracker and Heylio Tracker the same thing?
Yes. HeyTracker joins the suite as Heylio Tracker. Your account, your parcels and your tracking page stay the same.
Which carriers?
Colissimo, Chronopost, Mondial Relay, DPD, GLS, UPS, DHL and bpost.
The Heylio suite
Each product works on its own. Together, they talk.
- Customer service and pre-salesAnswers your customers by chat and email, day and night, and sells on your store.€0.49 excl. VAT per ticket resolved by the AI, less in a packLearn more
- Returns and exchangesA returns portal in your brand colours that turns returns into exchanges.From €89 excl. VAT a month, 80 returned items includedLearn more
- Parcel trackingA tracking page in your brand colours, alerts before the tickets, claims all the way to the refund.€0.07 excl. VAT per parcel, 500 free a month in a pack
Heylio Tracker
Heylio Tracker on your Shopify store.
Free up to 500 parcels a month with a Heylio Care pack or a Heylio Return plan from €89 excl. VAT. We show you Heylio Tracker on your own parcels, then activate it with you in your Heylio account.