Integrations
What is available today is written as it is. What is coming carries the “Coming soon” badge.
Your channels
Your support inboxes, connected without us ever seeing your password.
The chat bubble is added to your store or your site.
OVH, Infomaniak and others.
In the standalone dashboard.
Answer direct messages from the same inbox.
Answer WhatsApp messages from the same inbox.
Talk to Heylio from the chat bubble.
Your store
Everything, including actions: refund, cancel, change the address, create a discount code.
Heylio reads orders and stock. Add to cart works on PrestaShop and BigCommerce.
Read-only: no action on orders.
Heylio answers from your content.
Your support tool
Heylio leaves a draft reply in the ticket. Your agent reviews it and sends it: Heylio sends nothing to the customer from these tools.
Reply to the customer from Gorgias, Zendesk or Front, without going through an agent.
Your content
Your pages, your policies, your product pages.
Guides, terms, manuals.
Your internal documents, the ones you choose.
Your catalogue, even without a connected store.
The Heylio suite
The return opens in the conversation.
Answer “where is my parcel?” with the status read from HeyTracker.
As soon as HeyTracker is activated on your account. Without it, tracking comes from the store.
One account to move from one to the other.
A question?
Tell us what you use: we will give you a straight answer on what is possible.