Email and Chat, One Dashboard
Gmail, Outlook and the chat on your site, all in a single dashboard. Instagram DMs and WhatsApp are coming soon.
Comparison
Heylio vs Tidio
See how Heylio compares to Tidio for AI-powered customer support.
Feature-by-Feature Comparison
| Feature | Heylio | Tidio |
|---|---|---|
| Starting Price | Free, then €15 excl. VAT/mo | See their public pricing |
| Free Plan | Yes (25 resolutions, for life) | Yes (limited) |
| AI Engine | Claude models (Anthropic) | Lyro AI |
| Shopify Integration | Native | Yes (app) |
| Email Support | Gmail + Outlook | Yes |
| Instagram DMs | Coming soon | See their integrations |
| Coming soon | See their integrations | |
| Smart Playbooks | Yes | Chatbot flows |
| Knowledge Base | AI search (semantic + keyword) on your content | Lyro AI on your content |
| Order Actions | Refund, cancel, change an address, create a discount code (Shopify, within your rules) | See their Shopify app |
| Standalone Mode | Yes | Yes |
Key Differences: Heylio vs Tidio
Heylio has a free plan (25 resolutions, for life), then paid plans from €15 excl. VAT/month; Tidio also has a free plan, with paid plans listed on its public pricing page. They solve different problems: Tidio focuses on live chat and visual chatbot builders with drag-and-drop flows, while Heylio is an AI agent that answers by email and through the chat on your site, using Anthropic's Claude models and playbooks you control.
Heylio brings Gmail, Outlook and the chat on your site into a single dashboard and, for Shopify stores, the AI can act on orders (refund, cancel, change an address, create a discount code) within the rules you set, with every action logged. Instagram DMs and WhatsApp are coming soon. Tidio shines with its live chat widget and visual chatbot builder for website visitors.
Choose Heylio if you need AI-driven support by email and chat, with Shopify order actions. Choose Tidio if your primary need is a live chat widget with visual chatbot flows for your website.
Why Choose Heylio over Tidio
Real Order Actions
For Shopify stores, the AI can find an order, refund it, cancel it, change its address or create a discount code, within the rules you set. Every action is logged.
Claude-Powered AI
Powered by Anthropic's Claude models and a knowledge base built from your own content. When the AI is not sure, it drafts a reply for review or hands off to your team.
Try it
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