The Test page
Write a message, see the reply Heylio would give. Nothing is sent.
How it works
Up and running in four steps, without changing your tools.
From installation to the first reply sent: what you do, and what Heylio does for you.
Getting started
The four steps in the app.
Install or create an account
From the Shopify App Store, or as a standalone dashboard if you are not on Shopify.
Give it your content
Heylio reads your site, your policies and your product pages.
- You add your PDFs, your Notion or Google Docs documents.
Connect your email and the chat
Gmail or Outlook connect without us ever seeing your password. The chat is added to your store.
Choose your rules
What goes out on its own, what waits for your review, what goes back to the team.
- At the start, everything waits for your approval.
Test without risk
Before sending anything, watch it work.
Test mode
Heylio handles your real requests without sending anything, and shows you what it would have done.
For the team
One inbox for every conversation.
- Emails and chat arrive in the same place.
- Roles: owner, administrator, agent.
- A summary every Monday.
Frequently asked questions
Before you start.
Do I need Shopify?
No. Heylio also works as a standalone dashboard. On PrestaShop, WooCommerce and BigCommerce, it reads orders and stock. Without a store, it answers from your content.
How long does it take to get started?
A few steps, at your own pace. We don't quote a duration: we haven't measured it with our customers.
What if I already have a support tool?
Heylio works with Gorgias, Zendesk and Front: it leaves a draft reply in the ticket, and your agent is the one who sends it.
Your turn
Ready to hand it your first question?
Start in Test mode: nothing goes out without you.