Your questions, our answers.

From the Shopify App Store, or by creating an account if you are not on Shopify. You give Heylio your content, connect your email and the chat, then choose your rules. Details are on the How it works page.

Gmail (and Google Workspace) and Outlook (and Microsoft 365): they connect without us ever seeing your password. Other inboxes (OVH, Infomaniak…) plug into the standalone dashboard.

No. On Shopify, Heylio can also act on orders. On PrestaShop, WooCommerce and BigCommerce, it reads orders and stock. Without a store, it answers from your content.

At the start, no: everything waits for your approval. You then choose, for each of the three levels (answer, act, spend), whether it acts on its own or after approval. A cap in euros limits what it can spend on its own.

Anthropic's Claude models. Every answer is based on your own content.

It doesn't make things up. It drafts a reply for review or hands the conversation to your team. This handover is never billed.

Yes, for Shopify stores: cancel an order, refund, change an address, create a discount code. On its own or after approval, depending on your settings, and every action is written in the log. For parcel tracking, Heylio replies with the status and tracking link read from the store: it does not trigger any sending.

Heylio replied on its own and the customer didn't write back for 72 hours. If a human takes over the conversation, it doesn't count. If you disagree, you dispute it in one click.

On the Free, Starter or Growth plan, Heylio pauses and warns you beforehand: you reply by hand, change plan or, outside Shopify, add a pack. On the Scale plan, Heylio does not pause.

Yes. There is no commitment. Shopify stores pay on their Shopify invoice (plans in US dollars), others by card (in euros).

Gmail and Outlook connect without us ever seeing your password, and access keys are encrypted. We have no SOC 2 or ISO 27001 certification.

Yes. A customer's data is deleted on request. Details are in our privacy policy.

No: our privacy policy states it, your data is not used to train the models.

Yes: it leaves a draft reply in the ticket, and your agent is the one who sends it. Heylio sends nothing to the customer from these tools.

In the customer's language, among seven: English, French, Spanish, German, Italian, Dutch and Portuguese. The dashboard is available in six languages.