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No consultants, no training sessions. Create your account, give Heylio your content, connect your email and chat, then choose your rules.
Comparison
Heylio vs Zendesk
AI customer support for growing businesses, without the enterprise price tag or complexity.
Feature-by-Feature Comparison
| Feature | Heylio | Zendesk |
|---|---|---|
| Starting Price | Free, then €15 excl. VAT/mo | Per agent (see their public pricing) |
| Free Plan | Yes (25 resolutions, for life) | No permanent free plan (at time of writing) |
| AI Engine | Claude models (Anthropic) | Proprietary AI |
| Target Audience | E-commerce merchants, SMBs | Businesses of all sizes, incl. enterprise |
| Shopify Integration | Native | Via app |
| Channels | Email (Gmail, Outlook) and chat on your site. Instagram DMs and WhatsApp: coming soon. | Wide range of channels |
| Smart Playbooks | Yes | Triggers and automations |
| Pricing Model | Flat monthly plan, no per-agent fee | Per agent |
Key Differences: Heylio vs Zendesk
Zendesk is a helpdesk priced per agent (see their public pricing for current figures). Heylio has a free plan (25 resolutions, for life), then flat monthly plans from €15 excl. VAT/month with no per-agent fees. It sets up in a few steps and uses Anthropic's Claude models to automate answers from your own content.
Zendesk excels at serving large organizations, offering advanced reporting and a vast marketplace of integrations. Heylio is purpose-built for SMBs and e-commerce merchants who need intelligent automation without the enterprise complexity or price tag. Already on Zendesk? Heylio can also work inside it: it leaves a draft reply in the ticket as an internal note, and your agent sends it. Heylio sends nothing to the customer from Zendesk.
Choose Heylio if you want fast, affordable AI automation with no per-agent pricing. Choose Zendesk if you run a large support team that needs enterprise-grade reporting and deep customization.
Why Choose Heylio over Zendesk
Built for SMBs
Zendesk is a general-purpose helpdesk for every industry. Heylio is purpose-built for small businesses and e-commerce merchants.
No Per-Agent Pricing
One flat monthly price based on resolutions, with no per-agent fees. Zendesk charges per agent, so costs grow with your team.
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