Answer
Give a piece of information.
Delivery time, return policy, availability.
On its ownAfter approval
You stay in control
An AI that acts, yes. Within the limits you set.
“An AI talking to my customers, what if it gets it wrong?” Here is what keeps it in check.
Three levels of trust
Answer, act, spend.
Act
Change something in the store.
Cancel an order, change an address.
On its ownAfter approval
Spend
Commit money.
Refund, offer a discount code.
On its ownAfter approval
At the start, everything waits for your approval. A cap in euros limits what Heylio can spend on its own: €50 by default.
Your rules
In plain language.
A rule says when it applies, what Heylio does, and how far it goes. It goes through three states before acting for real.
« When a customer asks for a refund within 14 days, offer an exchange first. »
- Draft
- Test
- Active
The safeguards
What happens before, during and after a reply is sent.
A delay to change your mind
A reply can wait 1, 3 or 10 minutes, long enough to cancel it.
It rereads itself before sending
Every reply is checked against your content. When in doubt, Heylio drafts a reply or hands over.
Everything is written down
The log keeps every action, with the conversation that triggered it.
It learns, you approve
When a human answers in its place, Heylio suggests an article or an instruction. Nothing applies without you.
Your data
What we do, and nothing more.
- GDPR compliance, deletion on request.
- Gmail and Outlook connect without us ever seeing your password.
- Access keys are encrypted.
- Heylio relies on Anthropic's Claude models. Our privacy policy states it: your data is not used to train the models.
In all honesty
What Heylio does not do.
- It does not change the contents of an order.
- It does not reship a parcel on its own: it prepares the draft order for you, and you approve it.
- We have no SOC 2 or ISO 27001 certification.
Your turn
Start in Test mode. Nothing goes out without you.
Heylio handles your real requests without sending anything, and shows you what it would have done.