Start for Free
25 resolutions free, for life, then plans from €15 excl. VAT/month. You only pay for conversations the AI closes on its own.
Comparison
Heylio vs Gorgias
See how Heylio compares to Gorgias for AI-powered customer support.
Feature-by-Feature Comparison
| Feature | Heylio | Gorgias |
|---|---|---|
| Starting Price | Free, then €15 excl. VAT/mo | Based on ticket volume (see their public pricing) |
| Free Plan | Yes (25 resolutions, for life) | No permanent free plan (at time of writing) |
| AI Engine | Claude models (Anthropic) | Proprietary |
| Shopify Integration | Native | Native |
| Standalone Mode | Yes (any business) | E-commerce focused |
| Gmail + Outlook | Yes | |
| Instagram DMs | Coming soon | Yes |
| Coming soon | See their plans | |
| Live Chat Widget | Included | Yes |
| Smart Playbooks | Yes (with learning suggestions) | Rules and macros |
| Knowledge Base | AI search (semantic + keyword) on your content | Help center + macros |
| GDPR Compliant | Yes | Yes |
Key Differences: Heylio vs Gorgias
Heylio has a free plan (25 resolutions, for life), then paid plans from €15 excl. VAT/month. You only pay for conversations the AI resolves on its own: handing off to a human is never counted. Gorgias is priced by ticket volume; check their public pricing for current figures. Heylio uses Anthropic's Claude models to understand customer intent and draft contextual answers grounded in your own content.
Heylio brings Gmail, Outlook and the chat on your site into a single dashboard and, for Shopify stores, can refund or cancel orders within the rules you set. Instagram DMs and WhatsApp are coming soon. Already on Gorgias? Heylio can also work inside it: it leaves a draft reply in the ticket as an internal note, and your agent sends it. Heylio sends nothing to the customer from Gorgias. Gorgias is a full helpdesk with a broader ecosystem and advanced reporting, better suited to large support teams with high ticket volumes.
Choose Heylio if you want affordable AI automation with smart playbooks. Choose Gorgias if you need a full helpdesk and advanced analytics for a large support team.
Why Choose Heylio over Gorgias
AI Grounded in Your Content
Powered by Anthropic's Claude models, with playbooks you control and a knowledge base built from your own content. Every action the AI takes is logged.
Not Just Shopify
Heylio runs inside Shopify, but also as a standalone dashboard for any business that receives requests by email or chat.
Try it
Ready to switch from Gorgias?
Try Heylio free and see the difference. Setup takes a few steps, no credit card required.